All day, the sales team was doing whatever it took to add more Air of Excitement, one of our Foundation Principles, for our Sunday customers. Out of nowhere came a page over the radios from Dudley, one of our fantastic sales people, asking for 8 to 10 more people to add to the Conga line forming at the east entrance. Of course I thought he was just kidding, but as I guided a couple across the main aisle to another department THERE IT WAS, and it was so much fun!
A group had come in on a scavenger hunt (which is not too uncommon for our store) and asked us to create the line so they could snap a photo. We quickly took our own photo, too, which includes members of the scavenger hunt group, employees, and other customers who just couldn’t resist joining in the fun. I just wish I remembered what song was playing!
— Kenneth, FlatIron Store, 17 years