*This post is part of Chairman and Co-Founder Kip Tindell’s Thoughts on Thriving Blog Series. Read other posts in the series here. I want to tell you one of my favorite stories about trust in business. Many years ago, our Vice President of Logistics and Distribution, Amy Carovillano, was at Dallas Love Field Airport waiting for a flight to Houston. Amy noticed a woman talking in a very animated manner with the airline’s gate agent. When the woman left the counter, she was clearly unhappy and
Thoughts on Thriving is a blog series by our Chairman and Co-Founder Kip Tindell. In it he shares what he’s learned from his nearly four decades at the helm of one of Fortune’s Best Companies to Work For—covering topics like leadership, customer service, hiring, and what he thinks is really important in building a business.