*This post is part of Chairman and Co-Founder Kip Tindell’s Thoughts on Thriving Blog Series. Read other posts in the series here. In retail, customers can always sense when employees are having fun, when they love their jobs and are excited about helping. Folks are always telling me, “Your people at The Container Store are so happy! How do you do it? What do you put in the drinking water?” Well, the simple answer is that they all have an “Air of Excitement” and are eager to spread it! For us,
Thoughts on Thriving is a blog series by our Chairman and Co-Founder Kip Tindell. In it he shares what he’s learned from his nearly four decades at the helm of one of Fortune’s Best Companies to Work For—covering topics like leadership, customer service, hiring, and what he thinks is really important in building a business.