At last month’s Marketing meeting, we were asked the following question “Why do you think The Container Store is a great place to work?” When it was my turn to answer, the word I thought of was “Connection.” We not only connect with each other as co-workers but we connect with our customers in a genuine way each and every day. There’s no script to follow which makes our interactions comfortable and natural. Our great people, both in the stores and in our Customer Solutions Department (our call center and online support staff), truly want to find a solution for our customers’ challenges. Many times they are sharing their intimate storage and organization secrets (or lack thereof) with us (what their home is like behind closed doors) and we develop a closeness where we feel like we can give them advice just like one of our dearest friends.
This was even more evident during our Annual elfa Sale that we just wrapped up. While this is the busiest time of year for us, it doesn’t stop us from spending the necessary time with each customer and gaining their trust. When they find out how easy it is to come up with a solution for their closet, they want to tackle another one. They also share their experiences with their friends and post “before/after” pictures to Facebook because they cannot wait to show off their new spaces. I just love how that connection we have with each customer truly make a difference in their homes and their lives.
— Chris, Customer Solutions Manager