This is our hiring philosophy. Talent is the whole ball game. We’re wild-eyed fanatics when it comes to hiring great people. We’re constantly on the lookout for amazing employees who elevate the game of everyone around them to a new level.
Our employees might not even have had any experience in retail. We’ve hired lawyers, PhDs, artists – people with talent and a passion for teaming up with other highly motivated employees to get the job done using their own individual creative genius. We liken it to puppy love – that feeling you got in grade school when you just couldn’t believe the coolest girl in school actually liked you back. It sure made you want to get out of bed and go to school in the morning! There’s just nothing more exciting than that genuine feeling of truly admiring the people you work around.
Another important aspect of our 1=3 philosophy: Since we’re getting at least three times the productivity from our employees (it’s a purposeful understatement – you can actually get much, much more than three times the productivity at certain endeavors), we can afford to pay the people closest to the customer – our salespeople – 50 to 100 percent higher than the retail average, to communicate with them breathlessly, and to provide excellent benefits, hundreds of hours of training, and a happy place to go to work every day.
It’s a win-win-win.
The employee wins because she’s getting paid twice as much and gets to work alongside other great people. The company wins because it’s getting three times the productivity at two times the payroll cost. And our customers win because they’re getting great service from highly-motivated employees.