1 Great Person = 3 Good People

“1 Equals 3″ is our hiring philosophy. One great person equals three good people in terms of business productivity. We have to be selective when interviewing potential employees because of the brand promise we’ve made to our customers to provide exceptional customer service.

We hire only about 3% of all who apply. If you indeed believe that with one great employee, you get three times the productivity of a good employee, you can afford to extensively train them and communicate to them, empower them and pay them 50 to 100% more than what other retailers might pay them.

Our 1=3 employees have tremendous tenure with the company. They feel like owners of the company and strive to do what’s right for each other and our customers every single day.

It’s a win-win-win. Employees win because they’re getting paid twice as much… and what a delight for the entire team to work alongside other great people! The company wins because it gets three times the productivity at two times the payroll cost. But most importantly, customers win with extraordinary service!

Our Foundation Principles™ overview.

Learn more about our Foundation Principles:
1 Great Person = 3 Good People
Communication IS Leadership
Fill the other guy’s basket to the brim. Making money then becomes an easy proposition.
The Best SELECTION, SERVICE & PRICE
Intuition does not come to an unprepared mind. You need to train before it happens.
Man In The Desert Selling
Air of Excitement

58 responses to “1 Great Person = 3 Good People”

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  • Welcome
  • Welcome

    Hello! Since our doors opened in 1978, we’ve been a company full of heart and soul with what I like to call our “yummy” culture. We put our employees first and strive for excellence in everything we do. We want to be special, different, and to offer a retail experience unlike any other. Our blog is a place to celebrate our employees, our culture, our customers, our vendors and our commitment to our communities. So thank you for visiting, for sharing your thoughts and for being an even bigger part of what we stand for – organization with heart!

    Kip Tindell, Chairman and CEO

  • Our Story
  • Our Story

    On July 1, 1978, The Container Store opened its doors in a 1,600 square foot retail space in Dallas. The first store was filled with products that consumers couldn't find in any other retail environment. They were things like commercial parts bins, mailboxes, popcorn tins, burger baskets, milk crates and wire leaf burners. The product collection was quite unusual, but when used in a home or office, the solutions saved customers space and, ultimately, time.

  • Employee-First Culture
  • Putting Our Employees First

    At The Container Store, we firmly believe our employee is our #1 stakeholder. In doing so, employees take better care of customers and ultimately the shareholders benefit. It's a departure from what most other companies practice, yet it's been at the heart of our success since 1978.

  • Our Foundation Principles
  • Our Foundation Principles

    Not only was The Container Store built on great products, but it was structured around some fundamental values and philosophies about treating employees, customers and vendors with respect and dignity - we call them our Foundation Principles™. By understanding these principles, we can all act as a unit, working toward the same goal. Retail is far, far too situational to attempt to achieve a concerted effort through inflexible rules and policies.

  • Commitment to our Communities
  • Committed to Our Communities

    Since we opened our first store in 1978, we have proudly supported our stores' local communities. From product donations to employee volunteer time, we know the importance of being a good corporate neighbor. Today, The Container Store continues to give back to the community with a focus on supporting nonprofits that promote women's and children's well-being and health.

  • Vendor Partnerships
  • Our Vendor Partnerships

    These partnerships are key to our commitment to providing our customers the most innovative, high quality, differentiated products in the industry coupled with the utmost in customer service. And they have been especially important as we navigate this challenging economic time.

  • Commitment to the Environment
  • Our Commitment to the Environment

    We believe that there is no conflict between economic prosperity and environmental stewardship and, in fact, that the two are mutually dependent upon each other. Like many other companies, we embrace sustainability as a key to our economic future and feel businesses that do this will have a better relationship with all of their stakeholders and ultimately, be able to offer the best quality products at the lowest possible prices.

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