Air of Excitement

54 responses to “Air of Excitement”

1. Rebecca says:

   December 2, 2012 at 5:05 pm

   

   I found myself nodding in agreement while reading thru TCS Founding Principles, because my mom uses a lot of the ...

   I found myself nodding in agreement while reading thru TCS Founding Principles, because my mom uses a lot of the same ideas in her store. She empowers sales associate to make decisions, expects outstanding customer service and wants them to be excited about being at work/on the selling floor. She puts funny/inspirational quotes up in the backroom. Whenever I visit the store, I find myself slipping back into the role of a sales associate because her training is so ingrained.

   My mom and I look forward to shopping at TCS in Bellevue every Christmas. The store is bright and welcoming and the displays always look amazing. Customer service is fantastic; sales associates are never clinging, over bearing or annoying. The stocking stuffers (!!!) are always unique, but we’ve learned to shop early because they sell out quick! Somehow we always find “one more thing” we didn’t know we needed.

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2. Diane Eskenazi says:

   November 12, 2012 at 12:16 am

   

   I have to agree that everytime I go to a Container Store the employees seem like they are at home ...

   I have to agree that everytime I go to a Container Store the employees seem like they are at home and happy. It makes shopping there a pleasure…

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   • The Container Store says:

     November 14, 2012 at 3:03 pm

     

     We LOVE that you feel this way - thank you!

     We LOVE that you feel this way – thank you!

     reply
3. Jose Garcia says:

   September 1, 2012 at 5:05 pm

   

   first impressions are very important,customers are your guest and they should always feel invited.

   first impressions are very important,customers are your guest and they should always feel invited.

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4. Angela Elliott says:

   August 11, 2012 at 11:30 am

   

   I've read all of the "Foundation Principles" and the two I love are 1 GreatPerson=3 Good People and Air of ...

   I’ve read all of the “Foundation Principles” and the two I love are 1 GreatPerson=3 Good People and Air of Excitement. Because, I’ve always believed working for and with great people always makes for a good shopping and work place. And when customers come shopping they need to enjoy them selfs when thwy come in a store. Your company sounds like a great place to work and shop.

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5. Barbara Waldman says:

   July 22, 2012 at 2:13 am

   

   This explains my excitement too! I always wondered why I felt that way when I came to shop... ...

   This explains my excitement too! I always wondered why I felt that way when I came to shop… It’s contageous!!!

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6. susan says:

   July 21, 2012 at 1:31 pm

   

   Love this principle... it shows. It makes you feel welcome, happy and confident that whatever your issue it, THIS ...

   Love this principle… it shows. It makes you feel welcome, happy and confident that whatever your issue it, THIS is the place where the people can help you!

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7. Tiffany says:

   July 21, 2012 at 10:14 am

   

   I've never been disappointed going into the store. I take my 3 year old with me and even she ...

   I’ve never been disappointed going into the store. I take my 3 year old with me and even she gets excited about all of the displays and everything. The whole atmosphere is very inviting whenever we are cleaning or organizing at home this is the first place (and usually only place) I go.

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8. Teresa R says:

   July 21, 2012 at 5:08 am

   

   Container Store is always my go-to solution for containers and storage solutions. All the clerks are super helpful and ...

   Container Store is always my go-to solution for containers and storage solutions. All the clerks are super helpful and come up with useful ideas for the most difficult problems.

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9. Cheryl Durbin says:

   July 20, 2012 at 9:11 pm

   

   I love, love, love this store. Always have, always will.

   I love, love, love this store. Always have, always will.

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10. Traci says:

    July 20, 2012 at 7:42 pm

    

    Happy staff means a great company to work for.

    Happy staff means a great company to work for.

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11. Jill Ramel says:

    July 17, 2012 at 4:48 pm

    

    I always find helpful employees when I shop. I also always find new creative products. We will go in ...

    I always find helpful employees when I shop. I also always find new creative products. We will go in for one item and come out with a bag full.

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12. Andrea Ryan says:

    July 13, 2012 at 4:11 pm

    

    I like the idea of a business coming up with their own set of Foundation Principals. I think it ...

    I like the idea of a business coming up with their own set of Foundation Principals. I think it gives employees something to strive for-goals.

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13. Lisa Larson says:

    July 13, 2012 at 1:52 pm

    

    This is how I try to be as a teacher. I want to create a feeling of excitement in my ...

    This is how I try to be as a teacher. I want to create a feeling of excitement in my classroom. I always keep a smile on my face because I think it is contagious. I love this principle the most of the 7!

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14. Sascha Escandon says:

    July 12, 2012 at 2:55 pm

    

    "Air of Excitement" is definitely apparent every time I walk into the Container Store. Just like its said, you can ...

    “Air of Excitement” is definitely apparent every time I walk into the Container Store. Just like its said, you can pick it up from the spacious design of the store, the happy, organized shelves of great and thoughtful products, and of course the great vibes from all the helpful employees – all of these really make this true! As a professional organizer, I try to use this same principle with my clients and in my everyday interaction in general. It really can be contagious and what more can we need to help us through our day? So even though practically, you have all the tools us organizers NEED to use, the experience of shopping there never feels like work because I love the “Air of Excitement” that is at the Container Store!

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15. Cheryl Scott says:

    July 6, 2012 at 7:38 pm

    

    I like the philosophy. Need more stores like yours. Very infectious. Love the feeling when I visit ...

    I like the philosophy. Need more stores like yours. Very infectious. Love the feeling when I visit stores.

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16. Deb says:

    July 6, 2012 at 7:38 pm

    

    Love love love principle #7.........I get excited just thinking about shopping at your store!! I'm a teacher and use ...

    Love love love principle #7………I get excited just thinking about shopping at your store!! I’m a teacher and use many of your products

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17. Lisa Heathman says:

    July 3, 2012 at 12:44 pm

    

    I have read all of the Foundation Principles and loved them all. I hope to share and us these ...

    I have read all of the Foundation Principles and loved them all. I hope to share and us these principles in our company. Thank you so much for an extrodinary store/products and vision! Congratulations and Happy Birthday!

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18. Laura B. says:

    July 3, 2012 at 6:03 am

    

    Reading this confirms allthat I love about this company. My mother introduced me to Container store years ago and it ...

    Reading this confirms allthat I love about this company. My mother introduced me to Container store years ago and it was always somewhere she loved to go. We always got wonderful ideas and sound solutions. The store staff was alert and offered just the right amount of help and shared ideas.

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19. Nancy M. says:

    July 2, 2012 at 5:38 pm

    

    The store in Schaumburg, IL is a great example of this! Last time my husband and I were there ...

    The store in Schaumburg, IL is a great example of this! Last time my husband and I were there (just a few weeks ago), a very nice woman helped us find something we had been searching for for 15 minutes…and it had been right in front of our faces. We pulled her away from something else she was working on and she was cheerful throughout the entire interaction. She was super helpful and we found what we needed! We felt really good about our experience. It keeps us coming back.

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20. debbie says:

    July 2, 2012 at 12:40 pm

    

    Absolutely true. When I walk into a store I immediately know if i want to hang out in there or ...

    Absolutely true. When I walk into a store I immediately know if i want to hang out in there or get out quickly. When I walk into The Container Store I just wnat to stay there, looking and touching everything. The customers are always smiling and talking to one another about they just found and you can just tell that every employee is excited to be there and talk about how great the company is.

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21. cristina flores says:

    July 2, 2012 at 12:19 pm

    

    I want to say a big THANK YOU on your return policy. I am so confident when I buy ...

    I want to say a big THANK YOU on your return policy. I am so confident when I buy something because if it didn’t work I know I can return. That gives the consumer a lot of room to make the best of out of our projects. Blessings to your company, cristina

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22. Sandy Louthian says:

    July 2, 2012 at 9:46 am

    

    i really related to the man in the desert principle, and I realized that's one of the reasons I enjoy ...

    i really related to the man in the desert principle, and I realized that’s one of the reasons I enjoy shopping at The Container Store. I have felt the commitment and enthusiasm from your employees, and now I know why they are the way the are—the 3 to 1 principle! That extra care in choosing your employees and the ample training make all the difference.

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23. SHARON HOWARD says:

    July 2, 2012 at 8:33 am

    

    The Container Store-once you visit the store, your hooked, and when ever you think of items that's needed in your ...

    The Container Store-once you visit the store, your hooked, and when ever you think of items that’s needed in your home, you immediately think of the Container Store ! IT IS THE ONE STOP SHOP ! The employees are helpful, and when you call the Customer Service toll free line, it is maned by only experience organizers !
    HAPPY BIRTHDAY CONTAINER STORE MAY YOU HAVE MANY MORE !

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24. Elaine Allen says:

    July 2, 2012 at 8:18 am

    

    I WISH I could feel the "Air of "Excitement" in the store...but, unfortunately, there is not a store in Jacksonville, ...

    I WISH I could feel the “Air of “Excitement” in the store…but, unfortunately, there is not a store in Jacksonville, FL. Makes me feel a little like the “Man in the Desert” in the previous foundation principle!
    I shop online and I love it, but it would be so nice to have a store locally. Thanks for always having great products and for shipping them so quickly. There is an “air of excitement” when I see the package at my front door!

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25. Rochelle Petts says:

    July 2, 2012 at 7:20 am

    

    I love your innovative approach to customer convenience like the order pick-up option. I don't have a Container Store in ...

    I love your innovative approach to customer convenience like the order pick-up option. I don’t have a Container Store in my city; when I go to Chicago it is so helpful to have my online order ready for pickup. But, I always go in the store for my order because I love the whole atmosphere and there is always some other clever product to be found.

    Not only are your 7 principles great for retail; just imagine if our governing bodies would abide by them?

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26. Chris Berrier says:

    July 2, 2012 at 7:06 am

    

    I think that your company's entire outlook to conducting business and approaching customers is fantastic! I recently shopped in ...

    I think that your company’s entire outlook to conducting business and approaching customers is fantastic! I recently shopped in one of your stores for the first time and was so excited to see EVERYTHING that you offer. I was in heaven. During the course of my shopping trip (which had to be over an hour) I was offered assistance several times from various employees.
    LOVE YOUR STORE!!!!

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27. Patti says:

    July 2, 2012 at 5:53 am

    

    My experience with The Container Store has certainly fulfilled the "Air of Excitement" philosophy. I love my Elfa closets ...

    My experience with The Container Store has certainly fulfilled the “Air of Excitement” philosophy. I love my Elfa closets that were designed and installed by your employees and look forward to my trips to the store to see what’s new. I always find something that will help me organize my spaces or just be “fun” to own. Your employees have always been friendly and more than willing to help when I have a question.

    Nice job, Container Store!

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28. Gina-Dee Celestre says:

    July 2, 2012 at 2:23 am

    

    Your foundation principals explain why my shopping experiences have been pleasant and beneficial. Even shopping on line makes me feel ...

    Your foundation principals explain why my shopping experiences have been pleasant and beneficial. Even shopping on line makes me feel valued with your offer to have my items available for pick up and suggestions for optional solutions. Thank you for helping me ‘contain myself’ and keep an organized functional home.

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29. Cynthia Dennis says:

    July 2, 2012 at 1:51 am

    

    I shop at the San Antonio store and always enjoy my experience every time I walk through the door. ...

    I shop at the San Antonio store and always enjoy my experience every time I walk through the door. I am always greeted with a smile!!! The displays are also eye-catching! I can spend hours there!

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30. Cheryl Towne says:

    July 1, 2012 at 9:46 pm

    

    I really look forward to visiting your store and seeing what new products have come in! And what new ...

    I really look forward to visiting your store and seeing what new products have come in! And what new displays are up showing how to best use items from your store to solve problems in my home!

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31. Elaine Thueson says:

    July 1, 2012 at 8:43 pm

    

    I completely agree with the statement about their "employees’ smiling faces and genuine concern for customers’ needs." ...

    I completely agree with the statement about their “employees’ smiling faces and genuine concern for customers’ needs.” Container Store employees are the happiest, friendliest people I’ve ever seen. And also, the most helpful. They seem to truly love their jobs. It’s a pleasure to shop at The Container Store!!!

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32. Marvin Bittner says:

    July 1, 2012 at 8:00 pm

    

    My last visit to a store (Houston near Galleria) left me feeling it was special. I was looking for ...

    My last visit to a store (Houston near Galleria) left me feeling it was special. I was looking for a product that, as it turned out, was no longer stocked. An employee talked with me, recognized what I was seeking, told me that it was no longer on the shelves, and gave me a clue about where it might be found. About all he could have done to top that was mind-reading!

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33. J. Bouma says:

    July 1, 2012 at 7:51 pm

    

    The "air of excitement" is always there no matter where or when I have walked into one of your stores! ...

    The “air of excitement” is always there no matter where or when I have walked into one of your stores! It is obvious the employees LIKE being there! Great job!!

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34. Jessy says:

    July 1, 2012 at 7:10 pm

    

    It is very exciting to shop at Container Store. I love to see different ideas for storage and organizing. ...

    It is very exciting to shop at Container Store. I love to see different ideas for storage and organizing. Plus, the employees are so happy to help as well. Can I quit my day job and come to work at the Container Store myself?

    reply
35. Marcia Jacobsen says:

    July 1, 2012 at 4:51 pm

    

    It was very interesting to read the 7 Foundation Principles, and it is very evident when one walks into a ...

    It was very interesting to read the 7 Foundation Principles, and it is very evident when one walks into a Container Store how much the employees are valued. In this age of fading customer service, it is a joy to shop where people are genuinely happy to be working and are well-trained to assist the customers.

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36. Greg says:

    July 1, 2012 at 4:02 pm

    

    I wholeheartedly agree with your mission statements. I've worked retail for over 27 years before leaving. A company is only ...

    I wholeheartedly agree with your mission statements. I’ve worked retail for over 27 years before leaving. A company is only as good as it’s employees and Container Store has a lot of good ones from my personal experience. At the end of my retail career, my company was bought out by someone else and their only concern was the bottomline. Ashamed, training is key to one’s success. I managed by empowerment, but also gave the tools (and guidance) to succeed. Unfortunately, not everyone has the same ideas.

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37. Mary Mataja says:

    July 1, 2012 at 3:40 pm

    

    WOnderful business philosophy. Thank you for sharing. Wish more businesses had a similar take on employees, products, and customers.

    WOnderful business philosophy. Thank you for sharing. Wish more businesses had a similar take on employees, products, and customers.

    reply
38. Kathy Lieberman says:

    July 1, 2012 at 3:28 pm

    

    Refreshing!! And certainly explains why I enjoy shopping in your Cherry Hill store.

    Refreshing!! And certainly explains why I enjoy shopping in your Cherry Hill store.

    reply
39. helene says:

    July 1, 2012 at 3:21 pm

    

    I love your principles, no wonder i love to shop in the container store. For me shopping in the store ...

    I love your principles, no wonder i love to shop in the container store. For me shopping in the store is an hour or more of fun. I usually do not have anything in mind just want to see everything that is there. I have many things in my house from the container store. Staff is always wonderful.

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40. Melissa Gathings says:

    July 1, 2012 at 3:15 pm

    

    With a healthcare career of over 20 years, I had the pleasure of working for a hospital with a similar ...

    With a healthcare career of over 20 years, I had the pleasure of working for a hospital with a similar mission and resolve for 7 years. They had no trouble hiring though, as a non-profit, the salaries were slightly lower than for profits in the same market. The environment was collaborative, productive, innovative, patient sensitive vs. production sensitive, financially successful and a joy to be a part of.

    I miss it terribly after leaving with my husband’s job change. If you move to Bryan-College Station Texas I will be your first application and hope to be in the 3%. Your corporate philosophy creates happy and fulfilled staff.

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41. Barbara Loewenhagen says:

    July 1, 2012 at 3:12 pm

    

    Go great to see the win/win philosophy in action--we are all on this life journey together. When we help ...

    Go great to see the win/win philosophy in action–we are all on this life journey together. When we help each other, in even the smallest ways, we create a better reality. This can only happen one act at a time….

    In business, that makes for an experience that someone will want to repeat, because it feels good, the products make your life easier every day, and you know where to go to get answers to your organizing challenges.

    And, Happy Birthday!

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42. Janet Okamura says:

    July 1, 2012 at 3:08 pm

    

    A smile is a wonderful gift to give your customers! It is nice to know that you encourage it. ...

    A smile is a wonderful gift to give your customers! It is nice to know that you encourage it. I am much more likely to shop and inquire about merchandise where I feel welcome.
    Thanks!

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43. Brenda says:

    July 1, 2012 at 2:56 pm

    

    Hooray for Container Store! Your seven foundation principles should be a model for all. Good hiring is the ...

    Hooray for Container Store! Your seven foundation principles should be a model for all. Good hiring is the first and most important thing any of us can do. I’ve never had a “bad” employee wait on me. I too believe that communication IS leadership and that training prepares each of us to be successful. I am excited about your principles because I believe I’ve seen them in action.

    Have you read a little book called “How Starbucks Changed my Life”? I think you might enjoy it. Thanks for being close by (I live in Allen) and for serving our community so well.

    Good for you!
    Brenda

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44. Teresa says:

    July 1, 2012 at 2:50 pm

    

    I like so much of what I read about the 7 Foundation Principles. It seems good service is hard ...

    I like so much of what I read about the 7 Foundation Principles. It seems good service is hard to find any more. I especially like the 2nd Principal “Communication is Leadership”. I believe communication is key in all areas of life, and really successful companies understand that as well and that is why they are successful. It raised everyone “up” when they feel validated, included, important, and empowered. Good job Container Store!

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45. Linda Duncan says:

    July 1, 2012 at 2:11 pm

    

    I have loved this store for all of your priciples. The help I get the answers I get that to ...

    I have loved this store for all of your priciples. The help I get the answers I get that to tell the truth I get at no other store. Don’t every change any of these priciples becuse that will keep shoppers happy and coming back for great service and great products

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46. Erica Ferreira says:

    July 1, 2012 at 1:36 pm

    

    I have always encountered pleasant sales associates when I shop at The Container Store. Especially at the registers. ...

    I have always encountered pleasant sales associates when I shop at The Container Store. Especially at the registers. Cashiers are always super pleasant and helpful!

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47. Deb says:

    July 1, 2012 at 1:15 pm

    

    I have always loved going to the Container Store, and after reading through your Foundation Principles, I understand why! ...

    I have always loved going to the Container Store, and after reading through your Foundation Principles, I understand why!

    On one visit, my teenage daughter even commented on how nice the employees were–mainly because an employee took the time to speak directly to her. (Sometimes it’s just the little things…)

    I love your products, and I would love to have you closer to home: Shreveport / Bossier City, Louisiana.

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48. Veronica says:

    July 1, 2012 at 1:14 pm

    

    Love shopping at the CS for all of the above reasons!! I am fortunate to have a store nearby - ...

    Love shopping at the CS for all of the above reasons!! I am fortunate to have a store nearby – I like to shop for these products in person

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49. Brenda says:

    July 1, 2012 at 1:11 pm

    

    Love the Foundation Principles! They help me understand the store... which causes me to love it even more. Thank you.

    Love the Foundation Principles! They help me understand the store… which causes me to love it even more. Thank you.

    reply
50. Sandy Byron says:

    July 1, 2012 at 1:09 pm

    

    Last month, my friend and I drove up to Phoenix with plans to shop at several places then have dinner. ...

    Last month, my friend and I drove up to Phoenix with plans to shop at several places then have dinner. We spent the entire afternoon in The Container Store, only leaving to make our dinner reservations, and we weren’t a bit upset that we hadn’t made it anywhere else! Great team, great store, great items>>great feeling for us! If I had built a business, this is the one that I would want to have built.

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51. Pat Rice says:

    April 2, 2012 at 12:12 pm

    

    Walking into your store it is extremely evident that your employees believe in this principle. It is because of their ...

    Walking into your store it is extremely evident that your employees believe in this principle. It is because of their enthusiasm and positive attitude that I had filled out an application for The Container Store.

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52. Donna Meyer says:

    February 1, 2012 at 5:02 pm

    

    I LOVE shopping in your store. As soon as I cross the threshold, I feel very positive: 1. Positiive that ...

    I LOVE shopping in your store. As soon as I cross the threshold, I feel very positive:

    1. Positiive that I’ll find a solution to my storage problem,
    2. Positive that the staff will help me find the right products,
    3. Positive that my experience in the store, including check out, will be great.

    Thank you for hiring such good folks for your Framingham, MA store…especially Lana Wong.

    Best regards,
    Donna

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53. Thomas McKee says:

    June 27, 2011 at 10:03 pm

    

    Excellant principles to live up to for the customers and associates. I have shopped in your stores and there ...

    Excellant principles to live up to for the customers and associates. I have shopped in your stores and there is a positive and helpful atmosphere. The store also has a unique selling proposition for the customers with unique and quality products supported by a customer oriented store team rarely found in retail these days. Bottom line, it is all about leadership and quality people representing the company and its values. Great Job!

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