Three steps in the door and you can tell whether or not a retail store has it. And we know that The Container Store has it! “Air of Excitement” is our employees’ smiling faces and genuine concern for customers’ needs. It’s the bright, visual, innovative and conversation-provoking products we sell. It’s our clean, well-organized shelves. It’s music that is pleasant and speaks to our customers.
In retail, customers can sense when employees are having fun, when they love their jobs and are excited about helping customers. It’s an attitude that’s contagious and makes customers want to spend more time in our stores. A trip to The Container Store is a one-of-a-kind shopping experience that involves our people, our products and our persistence for astonishing the customer. You have to see it to believe it!
Our Foundation Principles™ overview.
Learn more about our Foundation Principles:
1 Great Person = 3 Good People
Communication IS Leadership
Fill the other guy’s basket to the brim. Making money then becomes an easy proposition.
The Best SELECTION, SERVICE & PRICE
Intuition does not come to an unprepared mind. You need to train before it happens.
Man In The Desert Selling
Air of Excitement