We believe that Communication IS Leadership — they are one and the same.
The Container Store knows the importance of executing every day, consistent, reliable, predictable, effective, thoughtful, compassionate and yes even courteous communication. It’s hard, but we feel passionate that it is critical in developing and growing our business successfully.
We simply want everyone in our company to know everything! We know that that is probably not possible, but we work harder at achieving that than any other company. And because we work so hard at it, we’ll get closer at achieving that goal than any other company. Out of respect, the only thing we don’t talk about is individual compensation.
Unlike other companies, we don’t work on a “need to know” basis, but rather we ask ourselves, “Who will benefit from having this information? Who needs this communication to help them do their job better and to help them be the best employee, the best leader, the best person they can be?” This type of “whole brained” approach to our business, this 360-degree thinking and execution, is one of the many key differentiators to business.
We know that some of the information we share could possibly fall into competitors’ hands, but we believe that the advantages of our open, honest, transparent and thorough execution to communication far outweighs the “possible” disadvantages. And it’s really consistent with our belief in valuing our employees, valuing each other, making sure we all feel appreciated, included, empowered and receive the information and training we need to be successful in our roles at The Container Store.
Our Foundation Principles™ overview.
Learn more about our Foundation Principles:
1 Great Person = 3 Good People
Communication IS Leadership
Fill the other guy’s basket to the brim. Making money then becomes an easy proposition.
The Best SELECTION, SERVICE & PRICE
Intuition does not come to an unprepared mind. You need to train before it happens.
Man In The Desert Selling
Air of Excitement