This is our training philosophy and demonstrates how committed we are in arming our employees with the knowledge to provide the best possible service to our customers.
Albert Einstein credited his theory of relativity to a flash of intuition. He was riding on a train and as he watched another train pull past, he felt as if he were moving backwards, an experience most of us have had. However, unlike the rest of us, he suddenly conceived the theory of relativity. Einstein never could have had this insight if he hadn’t spent his whole life studying physics and mathematics.
We want our employees to use their intuition — to anticipate the needs of our customers and recommend product solutions. We are the experts and must ensure our customers feel more than taken care of by us. But we know that in order to help employees do this, we have to provide them with the information — the training — to know how best to apply their intuition.
This is why we have a diligent commitment to training. All full-time employees receive more than 263 hours of training in their first year; part-time employees receive about 150 hours of training in their first year. And that’s compared to retail industry average of about eight hours of training.
Our Foundation Principles™ overview.
Learn more about our Foundation Principles:
1 Great Person = 3 Good People
Communication IS Leadership
Fill the other guy’s basket to the brim. Making money then becomes an easy proposition.
The Best SELECTION, SERVICE & PRICE
Intuition does not come to an unprepared mind. You need to train before it happens.
Man In The Desert Selling
Air of Excitement