This is our training philosophy that fuels our focus on employee training and development in order to provide the best possible service to our customers.
Albert Einstein credited his theory of relativity to a flash of intuition. One day, he was sitting on a train that wasn’t moving. As another train moved past, he felt as if he were moving backward. It’s an experience most of us have had. But unlike the rest of us, Einstein, in a flash of intuition, conceived the theory of relativity that would change our entire understanding of the universe. Einstein wouldn’t have had this insight if he hadn’t spent his whole life studying physics and mathematics. In other words, Einstein was prepared to have his breakthrough observation.
That’s our inspiration for making a deep commitment to training. We train our full-time employees more than 200 hours in their first year; part-time employees receive more than 100 hours of training. And the hours and hours of training for all of our employees continue throughout their careers. This is compared to the retail industry average of about eight hours of training. This allows our fabulous 1=3 employees to practice Man in the Desert Selling, as organization experts who can intuitively understand the needs of our customers with an almost uncanny precision.
A wise person once said that intuition is merely the sum total of one’s life experiences. So why would you leave that at home when you come to work in the morning?