Employee-First Culture

Putting Our Employees First

 Famous economist Milton Friedman once said “the only reason a corporation exists is to maximize the return for the shareholder.” Well, with all due respect to Milton, at The Container Store we take a different approach. We believe that the job of conscious companies is to balance and fulfill the needs of ALL their stakeholders simultaneously.

But for us, we start by putting our employees first in everything that we do. We believe that if we take better care of our employees than anyone else – by paying them better and training them more – that they in turn will take better care of our customers than anyone else. This keeps our customers coming back to see us over and over again, which ultimately benefits our shareholders, too!

This philosophy has been at the heart of The Container Store’s culture since 1978. It’s because of this employee-first culture that FORTUNE magazine has recognized our special company on its annual list of “100 Best Companies to Work For®” for year after year.

And it all starts with our commitment to hiring GREAT people! One of our Foundation Principles™ is that “one great employee is equal to three good employees” in terms of business productivity, so why not hire only GREAT people? Most business people and many retailers have long ago given up on that concept. They just don’t really believe it’s possible to get great people to work on a retail sales floor.

We are extraordinarily dedicated to finding and connecting with great talent. And after we hire GREAT employees, we focus on their training and development. The Container Store offers more than 263 hours of formal training for full-time employees in their first year with us — compared to the industry average of about eight hours. Another of our Foundation Principles™ is, “Intuition doesn’t come to an unprepared mind, you must train before it happens.” Our commitment to providing our salespeople with everything they need to be successful in their careers provides value to employees and customers.

And don’t forget the FUN! Fun is part of the job at The Container Store. Our Air of Excitement Foundation Principle™ is found throughout our stores, home office and distribution center. Life’s too short to not have fun! Fun is an important part of our culture, our customer service and our work environment. It’s all of this and more that allows The Container Store to enjoy close to a 10% annual turnover compared to retail industry averages nearing 100%.

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  • Welcome
  • Welcome

    Hello! Since our doors opened in 1978, we’ve been a company full of heart and soul with what I like to call our “yummy” culture. We put our employees first and strive for excellence in everything we do. We want to be special, different, and to offer a retail experience unlike any other. Our blog is a place to celebrate our employees, our culture, our customers, our vendors and our commitment to our communities. So thank you for visiting, for sharing your thoughts and for being an even bigger part of what we stand for – organization with heart!

    Kip Tindell, Chairman and CEO

  • Our Story
  • Our Story

    On July 1, 1978, The Container Store opened its doors in a 1,600 square foot retail space in Dallas. The first store was filled with products that consumers couldn't find in any other retail environment. They were things like commercial parts bins, mailboxes, popcorn tins, burger baskets, milk crates and wire leaf burners. The product collection was quite unusual, but when used in a home or office, the solutions saved customers space and, ultimately, time.

  • Employee-First Culture
  • Putting Our Employees First

    At The Container Store, we firmly believe our employee is our #1 stakeholder. In doing so, employees take better care of customers and ultimately the shareholders benefit. It's a departure from what most other companies practice, yet it's been at the heart of our success since 1978.

  • Our Foundation Principles
  • Our Foundation Principles

    Not only was The Container Store built on great products, but it was structured around some fundamental values and philosophies about treating employees, customers and vendors with respect and dignity - we call them our Foundation Principles™. By understanding these principles, we can all act as a unit, working toward the same goal. Retail is far, far too situational to attempt to achieve a concerted effort through inflexible rules and policies.

  • Commitment to our Communities
  • Committed to Our Communities

    Since we opened our first store in 1978, we have proudly supported our stores' local communities. From product donations to employee volunteer time, we know the importance of being a good corporate neighbor. Today, The Container Store continues to give back to the community with a focus on supporting nonprofits that promote women's and children's well-being and health.

  • Vendor Partnerships
  • Our Vendor Partnerships

    These partnerships are key to our commitment to providing our customers the most innovative, high quality, differentiated products in the industry coupled with the utmost in customer service. And they have been especially important as we navigate this challenging economic time.

  • Commitment to the Environment
  • Our Commitment to the Environment

    We believe that there is no conflict between economic prosperity and environmental stewardship and, in fact, that the two are mutually dependent upon each other. Like many other companies, we embrace sustainability as a key to our economic future and feel businesses that do this will have a better relationship with all of their stakeholders and ultimately, be able to offer the best quality products at the lowest possible prices.

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