Category: A Promise to ALL or our Stakeholders!, Foundation Principles, Our Story, Shelving Message From Kip | 28 comments
Here at The Container Store, we don’t just sell products, but instead solutions – solutions that save people space and ultimately, time. We’ve always known that maximizing vertical space is key to getting organized so we do that by offering great, flexible shelving solutions that can be customized to fit a space perfectly, versus a “one size fits all” solution. And we realized early on that these types of products don’t just sell themselves. Our customers need a high level of personal service from our wonderful salespeople to determine the perfect solution for their own unique needs, style and budget. That personalized approach means our salespeople receive hundreds of hours of training in order to best solve our customers’ storage and organization challenges, and specifically their shelving needs!
Over the years, our shelving collection has expanded as our buyers seek out new options to meet our customers’ evolving needs and tastes. And if something isn’t available in the marketplace, we collaborate with our vendor partners to create a proprietary solution to the specifications of what our customers asked for, or that we sense they need. With the right shelving in place, kids’ toys come off the floor, vacation photos are visible for a quick trip down memory lane and there’s more room for shoes, shoes and more shoes.
What we’re actually trying to do with each solution we provide – and oh, how I hope you can feel this – is to get you to do a little dance every time you use your organized space. We want your heart to race a little (or a lot) when you walk out of our store with the perfect answer to that “thing” that’s been driving you crazy. That is what we have so much fun doing for our customers. That is what gets us excited about coming to work each day. And we know if that happens, you might tell your neighbor or your sister about it. And maybe, just maybe, you might host a party in that perfectly organized space. Don’t laugh…we’ve heard from countless customers who’ve thrown a party in their newly organized closet!
We can’t wait to hear which of our solutions you love the most! We hope you’ll leave a comment here telling us more about one of your favorites. Thanks for giving us the chance to get your heart racing!