We do a lot to thank our employees for their hard work and dedication, but we’ve found there’s truly nothing more meaningful and important than when a co-worker looks you in the eye and says “thank you” for a job well done.
Our friend Susan Salgado, the managing partner of Hospitality Quotient – Union Square Hospitality Group’s organizational consulting business – articulates why a sincere “thank you” really goes a long way in a recent article on Inc.com.
“Back in 1999, while pursuing my Ph.D. at NYU Stern, I spent some time working as a hostess at Union Square Cafe in order to better understand the restaurant’s organizational culture. On my very first day, I learned how to reset tables as they ‘turned.’ At the end of the shift, a server came up to me and said, ‘Hey Susan, thanks so much for your help resetting those tables today!’ I replied, ‘But that’s my job!’ to which he responded, ‘Yeah, but the way you were setting them so fast made my job so much easier.’ It was a moment of gratitude that, 15 years later, I have not forgotten. My co-worker’s praise and appreciation had a lasting effect on me. I immediately felt that my work had a greater purpose: As a result of my doing my job well, a co-worker’s job got easier. His recognition of me made me feel included in the team–a sense of belonging that has stayed with me for years.” Read the full article.