Nearly every week, our Indy Store gets a truck filled with new and replacement products and supplies from our Distribution Center in Texas. We’re not talking one or two boxes – it’s an entire 18-wheeler filled with fun things to stock our shelves, and it takes the help of the entire team to get it unloaded.
Shortly after our store opened nearly two years ago, during a truck unload process our team leader handed an employee who had worked especially hard an old garden rock and said, “You rock!” to recognize his great contribution.
It was just a joke then, but over time the “You Rock!” award has been developed into a coveted honor – not only because an employee is getting recognized by his or her peers, but because it’s a fun celebration for the whole team!
Each week the previous recipient selects their successor based on their overall attitude, peer coaching, communication, and energy during the truck unload process. We try and relate each winner’s performance to one of our Foundation Principles.
After the novelty became tradition, the original rock was painted with the words “You Rock!” and a poster was created to display photos of the weekly winners. At the end of the month the winners are entered into a drawing and one person is chosen to receive a FREE The Container Store T-shirt. The rock has proven to be a great motivating and team building tool and has generated an award the group looks forward to each week!
Lisa R., General Manager, Indianapolis Store