An Unexpected Customer Connection
For many people these days, losing one’s cell phone is a moment of terror straight out of a horror movie, and it was no less scary for Nicole Collins, our Distribution Center Recruiter, when it happened to her this past November. “I was helping our fulfillment team process orders during the holiday rush, and when my shift was over and I got back to my desk, I realized my iPhone was gone,” she says. “I tried retracing my steps through the distribution center and calling it several times, but it