Communication: While it’s one of the human skills with which we all have a great deal of experience, that doesn’t necessarily mean it’s something we’ve all mastered, particularly in the workplace. Many of the issues that weaken even the oldest and most established businesses ultimately boil down to poor communication. (In fact, the same can be said for governments, social clubs, marriages, or pretty much any other human institution.) As our CEO, Melissa Reiff, often says, we must practice “consistent, reliable, predicable, effective, thoughtful, compassionate, and yes, even courteous communication every day!”
Need a few helpful tips on how to improve communication—both in and outside the workplace? The following articles are a good place to start:
“Communication Skills for Workplace Success” by Alison Doyle (via The Balance)
“The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media…”
Learn the top 10 communication skills essential to getting hired, landing promotions and becoming a success throughout your career.
“How to Communicate With People Who Disagree With You” by Michael Grothaus (via Fast Company)Grothaus (via Fast Company)
“We’ve all been there: those times you need to argue your point of view to someone who you know disagrees with you. You immediately go to your keyboard and start to type out that 280-character tweet, the Facebook reply, or a paragraphs-long email. Surely the reason, logic, and sheer power of your written words will convince whoever it is who disagrees with you to see your point of view? But new research suggests these written arguments may not be the best approach.”
Discover three keys to getting your point across.
“4 Ways to Combat Workplace Communication Breakdowns” by Karl Sun (via Forbes)
“A recent report by The Economist Intelligence Unit and Lucidchart examines different communication styles in the workplace and the effects they have on organizations…42% of survey respondents cited different communication styles as a leading cause of miscommunication at work…So how do you make sure this diversity in communication styles works for your bottom line rather than against it?”
“You’re a Bad Listener: Here’s How to Remember What People Say” by Stephanie Vozza (via Fast Company)
“Listening is hard. We come into conversations with our own agendas and low attention spans, and that can be a dangerous combination. When you’re doing the talking, though, it’s frustrating if you’re not being heard. You can build better relationships and get ahead in business if you learn how to actively listen, says Cash Nickerson, author of The Samurai Listener. ‘Listening helps you handle conflict, express respect and be a better leader,’ he says. ‘Unfortunately most people don’t remember because they don’t hear it in the first place.’”